Vishal Patel

Architected and helped build Funnel Online Leasing platform, used by thousands of real estate agents and tens of thousands of applicants daily

• Led cross-functional globally distributed team of 22 developers, designers, product managers, QA, and implementation specialists in building and deploying the Online Leasing platform, which will be utilized by 80% of Funnel’s client base and will account for 50% of Funnel’s ARR
• Played key role in hitting sales and implementation goals by:
  • working directly with enterprise clients to creatively solution their existing workflows
  • customizing the product per client to gain efficiencies and reduce costs
  • modernizing our clients’ process by encouraging adoption of Funnel’s prescriptive solutions
  • building automated internal onboarding flows and tools for new clients that increased implementation speed by 90%, resulting in faster feedback and shortened pilot times
• Served as President of H.O.M.E., Funnel’s non-profit charity created to fight housing inequality

Provided strategic and operational leadership to drive Funnel’s scaling efforts from 22 employees to 120 employees in 4 years

• Developed a growth plan for Engineering department to increase retention; created and helped standardize Engineering interview process to ensure acquisition of top talent
• Created company-wide onboarding process on Notion for smooth experience for fully remote team
• Created comprehensive review system for multiple departments; developed one-on-one meeting structure for managers to ensure proper support of their direct reports
• Co-led Funnel’s 8 month long SOC2 certification process alongside CTO, cementing Funnel’s status as the first prop tech company to be SOC2 Type II certified
• Launched and continue to conduct bimonthly new hire orientation for Product & Engineering hires, ensuring fast and effective onboarding timelines
• Managed and organized consolidation of multiple company knowledge bases into Notion

Standardized process and established best practices to facilitate scaling from one team owning all business goals to 8 individual teams that each own a single business goal

• Set up and managed Jira workflows & automation and instilled best scrum practices to standardize agile process and methodology across all teams
• Created team level metrics that allowed for more consistent team management, including monitoring velocity across teams; balanced workload among team members; reduced single points of failure; achieving accurate estimations during Q planning
• Created reports to give VPs and executive team visibility into team makeup and progress in order to make data driven decisions such as hiring or resourcing

Designed and built Noteworth clinician web platform: designed and built enterprise level backend and helped build frontend; created all hosting infrastructure for multiple environments; built scalable secure infrastructure utilizing AWS; planned and executed modularization of monolithic application which reduced onboarding time, institutional knowledge required to build, bug-fixing time, & infrastructure cost, and increased testability, scalability, and velocity.

Built a cohesive and high-performing engineering team by onboarding & transitioning 10 engineers across multiple disciplines and platforms, designing and enforcing remote working policies, creating and implementing effective engineering interview processes, and championing internal hack day events to keep engineers inspired and challenged.

Created and implemented engineering standards and culture: emphasized test-driven mentality, defined necessary skill sets required to achieve organizational goals, implemented centralized logging service, created full CI/CD pipelines, and achieved near 100% devops automation.

Played a key role in hitting sales & implementation goals: reduced infrastructure cost by 50%, saving the company approx. $20-25k a year, created a custom sales environment for demos and client requests, and worked with enterprise level hospitals including Cedars Sinai to spearhead successful integration with their system.

Spearheaded security and risk assessment of the entire organization by planning and executing fixes for non compliant parts, creating HIPAA compliant infrastructure, implementing a security-first mindset, and instituting incident response policy and procedures.

Created and implemented product development cycle: acted as major decision-maker in all product-focused decisions and implementations, sourced and shepherded 3rd party agency when developing first version of mobile applications, created multiple scrappy prototypes to test and gather feedback before investing in further tech, and championed mobile analytics initiative, research, implementation, KPI creation & tracking.

• Led the engineering, architecture, and infrastructure of Restful APIs used by mobile and web applications
• Managed and led the globally-distributed backend team and supported ongoing growth by facilitating their attendance at technical conferences, creating structured growth plans, introducing new technologies to the team, and giving each team member the opportunity to lead a project.
• Made decisions on technologies used, helped facilitate dev operations, and was a key decision-maker in all relevant client kickoffs.
• Encouraged company-wide technical growth by creating and leading monthly meetings (“Enigma Chats”) aimed at demystifying technology and implementation.

• Managed and mentored a team of five developers.
• Facilitated cross training and the utilization of best practices.
• Ensured job scope was communicated and adhered to throughout the team.
• Delegated assignments to junior team members.
• Led the creation and architecture of a full range of applications for mobile and web, including apps for large medical conferences to help facilitate presentation, registration, and education by utilizing Django and AngularJS.
• Implemented technologies and procedures to increase turnaround and efficiency of projects, including making apps/sites device agnostic.

• Created custom WordPress themes for clients, including custom taxonomies and relationships
• Developed and deployed multiple email campaigns
• Utilized responsive design in order to increase usability across multiple platforms
• Implemented MVC architecture, version control (Git), and other various technologies to increase efficiency of deliverables
• Utilized Magento to develop an e-commerce platform customized to fit client needs

• Co-founded in 2010 with another developer with the purpose of providing leading web technologies to emerging businesses.
• Worked directly with designers and clients to convert concepts into reality.
• Developed sites for non-profit, corporate, and personal use. Clients included Iridescent Learning, Matt Neiroda Productions, Trashcan Magazine, and Family Tree Day Care.
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• Developed splash pages for Warby Parker and the Invisible Children campaign. Updated appointment creating system style and function based on Symphony.

• Certified technician for Apple hardware and software.
• Performed computer installations and setup, diagnostics, repairs, and system and network upgrades on various products/systems.
• Repaired/serviced over 4000 machines with various hardware and software issues.
• Set up and maintained multiple servers such as DeployStudio and workgroup servers.
• Created and facilitated ongoing technical training for certified technicians.